Privacy Policy for "Copyright on Copy" App

At Copyright on Copy ("we," "us," or "our"), we are committed to protecting your privacy and ensuring a secure experience while using our app, "Copyright on Copy." This Privacy Policy outlines how we collect, use, and safeguard your information. By using our app, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Please note that as we do not have a direct relationship with your customers or visitors, and as you, the app owner, are responsible for informing them about the information collected and obtaining their consent, you should ensure compliance with applicable privacy regulations.

We may update this Privacy Policy periodically to reflect changes in our data practices. We encourage you to review this policy regularly to stay informed about how we handle your information.

1. Information Collection

Information You Provide to Us:

When you subscribe to or use the "Copyright on Copy" app, we collect and maintain certain information you provide directly to us. This information may include your personal or company name, telephone number, email address, postal address, visitor information, and any other information you choose to provide. Additionally, any emails or messages you send us will be retained. This data is used to communicate with you, provide services and information, and facilitate other interactions. Any content created within the app to enhance your visitors' experience will be stored in our CRM and used to provide our services to you.

Information Collected Automatically:

Upon subscribing to our app or installing it on your store, we automatically access and collect certain types of information, which we continuously process. This includes:

Information About Your Store (Accessible from Your Shopify Account):

• Shop Resource: General store settings and information, including name, domain, currency, language, location, and contact email address.
• Products: Store product catalog details, including product variants, titles, descriptions, prices, images, and collections.
• Orders: Store orders, including customer details, shopping carts, and transactions.
• Storefront: Store themes, including files, pages, texts, assets, and script tags.

Information About You or Your Visitors:

• Device Information: Certain device details, such as unique device identifiers, device brand and model, device name, push notification identifiers, IP address, operating system, time zone, language, and browser types.
• Usage Information: Information on how people use the app or store, including usage times, visited pages, clicked links, ordered products, page view times, and linked IPs.
• Location Information: Physical location data, if you enable location services on your device.
• Cookies and Other Tracking Information: Cookies may be placed on your computer to enable various functionalities, such as signing into your account and maintaining a browsing session with our app.

2. Use of Information

We use the collected information to:

• Process requests or transactions initiated through the app.
• Monitor and analyze usage patterns to improve the app and enhance user experiences, including personalizing content, features, or advertisements.
• Verify your identity and protect your privacy.
• Communicate important updates, security alerts, and respond to your inquiries.
• Combine data to better understand your needs and provide improved services.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.

We may also analyze collected information to create charts, statistics, and reports for commercial use, provided that such data is anonymized and cannot be traced back to individuals. We do not share personally identifiable information with third parties except as described in this Privacy Policy or when required by law.

3. Protecting, Securing, and Sharing Information

Data Security:

We take data security seriously and store all personal data securely, following the principles of the Data Protection Act 1998 and the European Union's General Data Protection Regulation (GDPR). While we implement appropriate physical, electronic, and managerial procedures to safeguard your data, please be aware that transmitting information over the internet is not entirely secure, and we cannot be held liable for unauthorized access to data due to factors beyond our control.

Sharing Personal Information:

Personal information collected through the app is not shared with third parties except in the following circumstances:

• With your explicit consent.
• With third-party services, consultants, or collaborators who require access to this information to provide services on our behalf, subject to strict confidentiality rules.
• In response to legal requests, such as court orders or law enforcement inquiries, to comply with applicable laws, regulations, or court judgments, or to protect our rights, property, and safety.
• Among Hengam employees who require access to personal information to provide support to our clients, subject to confidentiality obligations.

Sharing Non-Personal Information:

We may publish non-personal information or share it with partners, including publishers, advertisers, business owners, and researchers. This may include statistics related to product prices, stock levels, store visits, or other relevant data.

4. Storing and Deleting Information

All information collected by Hengam is securely stored for as long as necessary to provide and improve our services or as outlined in our Terms of Service. Clients have the right to access, transfer, rectify, or erase their personal data, or to restrict or object to its processing. To exercise these rights, please contact us at our official email addresses, and we will respond within 30 days after verifying your identity.

If you stop using the app and do not request the deletion of your personal information, we may retain it indefinitely.

5. Changes in Business Ownership and Control

In the event of a sale or transfer of control of all or part of the "Copyright on Copy" app, any data provided by clients that is relevant to the transferred business will also be transferred. The new owner or controlling party will be subject to the terms of this Privacy Policy to protect the confidentiality of personal information.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed or as required by law. Any changes will be promptly posted on our website, and your continued use of the app following these changes signifies your acceptance of the updated Privacy Policy. If you do not agree with the terms of this Privacy Policy or any subsequent updates, please close your account.

7. DPA and GDPR Subject Rights

If you reside in the European Economic Area or Switzerland (collectively the "EU"), please note that we process your information based on the following lawful grounds under the General Data Protection Regulation ("GDPR"):

• When necessary for the performance of a contract.
• For our or a third party's legitimate business interests.
• With your explicit consent.

You have the following rights:

• Request a copy of your store's account data held by Hengam.
• Withdraw consent for data collection and processing at any time.
• Request the deletion of your data from Hengam's servers and databases.
• Control your data as described in Section 4.
• Decline to submit information or restrict our data access.

8. Children's Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect, use, or disclose personally identifiable information from individuals under 13 years of age. If we become aware of such information, we will make reasonable efforts to delete it with parental/guardian consent.

9. Updates to This Privacy Policy

This Privacy Policy may be updated periodically without prior notice to reflect changes in our information practices. We will provide prominent notice of significant changes on our website and indicate the date of the most recent update.